Shipping and Returns

SHIPPING TIME & RATES

Non Free-Shipping items will be delivered with Standard Insured USPS Shipping starting from $3.95. Due to high demand, please allow 2-4 weeks for this shipping option. You may verify the status of your order and shipment by contacting hello@inpendant.com or by entering your order information here - https://inpendant.com/apps/trackorder.

Free-Shipping items will be delivered with Standard Insured Shipping, prices may vary. Due to high demand, please allow 2-4 weeks for this option. If you require tracking information, please get in contact with our support team with your order number and email address if applicable - hello@inpendant.com.

Free Plus Shipping items will be delivered with Standard Insured USPS, pricing of shipping varies based on product. Due to high demand, please allow 2-4 weeks for this option. You may verify the status of your order and shipment by contacting hello@inpendant.com or by entering your order information here - https://inpendant.com/apps/trackorder.

Currently we are only able to accept on-line orders to addresses within the United States. To enquire about deliveries to addresses outside of the United States, please contact us at hello@inpendant.com.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Additional non-returnable items:

Gift cards | Free Plus Shipping Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Please be aware that we DO NOT OFFER REFUNDS on Free Plus Shipping items, we can offer a replacement if the product is faulty.

REFUNDS

All returned items needs to fully tracked so that both parties can confirm receipt of delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@inpendant.com.

Sale and Free Plus Shipping Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and free just pay shipping items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@inpendant.com and we will support you.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING

To enquire about returning your product, you should contact us at hello@inpendant.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

POST PURCHASE AND REFERENCE TRANSACTIONS

On some items we use a post purchase funnel, available on both payment gateways - PayPal and Stripe.

Through PayPal transactions we have Reference transactions enabled. When a customer purchases an item on our site via PayPal, a reference transaction ID is generated. We then have the ability to use this reference transaction ID to initiate subsequent transactions. As a merchant, we can use a reference transaction ID to capture future payments against a billing agreement.

If you have any further questions with regards to this, please email us at hello@inpendant.com